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Spelling 'Value' from the Alphabet Soup of Quality Frameworks
An ongoing business concern is how to better align IT to the overall business strategy and get more business value from IT investments. The challenge is how to continue to reduce IT expenditures, while requiring that systems run at peak performance, drive new revenue growth, and provide even greater business value through IT -- all with the highest level of service quality. To accomplish these goals, traditional IT must change to embrace new and proven technologies and processes, while reinventing itself to become the trusted business partner the enterprise seeks. IT has been given a seat at the management table, and they must adapt quickly to develop and maintain a cost-effective, reliable, and flexible IT infrastructure.
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Seven IT Strategies to Help Survive the Downturn
The U.S economy is slowing and predictions of tougher times ahead have CIOs developing a wide range of contingency plans to survive the slowdown. The challenge is how to get more done with less, while not sacrificing quality or longer-term strategic IT initiatives that are critical for future success. It's not an easy task to reduce IT costs, but as experienced during the last downturn, there are ways to focus on the "low-hanging fruit" that can provide immediate results. Here are seven IT strategies that can make a difference.
The Evolution of the IT Help Desk to the Service Desk: An Examination of Current and Future Trends
Our technology environments have made quantum leaps in the past decade, but most organizations are still operating with the dated model of simpler times, when fewer things went wrong. CIOs focused on survival understand that it s crucial to transform outdated help desks into efficiently managed service desks that easily accommodate interaction via voice, data, e-mail and instant messaging. Moving to self-assist and remote incident resolution can reduce service desk operational costs by half, while dramatically increasing the quality of service provided.
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Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing
The link between IT outsourcing and IT cost savings continues to be very important in today's uncertain economy, but the face of outsourcing is changing. Managing IT infrastructure should be viewed as just another closed-loop business process. The basic tenets of integrating processes, simulating outcomes through modeling and rapidly deploying repeatable and measurable infrastructure management processes, hold very true to those value drivers from the days of business process reengineering.
Learn about the next generation of IT outsourcing.
Leveraging ITIL Best Practices to Attain Organizational Maturity
To be successful today, companies must listen to their customers and innovate quickly in response to new challenges, customer needs and business opportunities. Successful enterprises have mastered the art of change management and embrace change fearlessly. These enterprises have attained a higher level of organizational maturity than their competitors by leveraging ITIL best practices.
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About the Sponsor
CompuCom increases the value clients obtain from their IT infrastructure by providing "tier-one" service quality at a "tier-two" cost.
The company's unique Integrated Infrastructure Management™ (IIM) solution reduces costs, increases productivity and helps clients gain maximum value from information.
IIM creates a tightly integrated infrastructure solution that combines an effective IT asset management life cycle, an efficient service delivery process, a world-class service desk, and a mutually beneficial relationship methodology.
This results in a superior level of end-user satisfaction which quite often results in a 30% - 50% overall reduction in support costs for clients in various industries.
CompuCom is uniquely qualified to assist clients in achieving this acceleration of infrastructure value. It is a leading IT outsourcing company providing infrastructure management services, application services, systems integration and consulting services, as well as the procurement and management of hardware and software.
With 20 years of IT experience, CompuCom employs more than 7,700 highly skilled associates who have earned a combined total of more than 42,000 industry certifications company-wide. The company services more than 1.3 million desktops for 1000 clients from 100+ offices in the U.S. and Canada.
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